TERMS AGREEMENT
A signed copy of our Terms Agreement MUST accompany your initial order

WHOLESALE PRICES:  Prices are listed by item number and priced in US dollars. Subject to change without notice.
MINIMUM ORDER REQUIREMENT:  $400.00 - Initial Order.  $400.00 - Reorders.
CREDIT CARDS:  We accept Visa, Master Card and American Express.

SALES ORDERS & CANCELLATIONS: Sales Orders and Order cancellations must be received in our office in writing via Fax 757-496-4887, or e-mail sales@kenianimports.com or robin@kenianimports.com., or via Sales Representative electronic format. Verbal or telephone orders and cancellations will not be considered valid.

CREDIT TERMS:  First orders are on a CREDIT CARD or PREPAID (including freight) basis only.  We do not accept C.O.D orders. Credit card orders must have the account number, the account name on the card, along with the mailing address (for credit card verification) and expiration date. Credit card orders are pre-authorized for payment before shipments are packed; credit cards are billed at the time of shipment. All Credit Card orders are considered a 'Hold for Confirmation' until a credit card number is received.

NET 30 TERMS: May be offered to customers who have submitted satisfactory credit references for second and subsequent orders.  Net 30, means payment is due, in our office, 30 days from the date of invoice.  Any variation from our published terms must be requested in writing.  All requests must be acknowledged by Kenian Imports to be honored.  Any past due balance will be charged an annual finance charge of 18%.  Future in-house orders will not be released for production/shipment until all past due outstanding balances are paid in full and received in our accounting department, including finance charges.  Should it be necessary to refer the account balance to a licensed collection agency or attorney for legal action, all subsequent charges and legal fees shall be paid by the applicant. Kenian Imports reports all delinquent accounts to Lyons Credit Services and uses Lyons as it’s
collection agent.

DELIVERY:  Most items are shipped in 1 to 3 weeks from date of order.  No acknowledgement will be sent unless requested.  Orders that require shipment within three (3) business days of order receipt will incur a $25.00 "HOT RUSH" fee.  We will do our best to meet your requested date, but it is not guaranteed.

BACKORDERS:  Every effort is made to ship orders quickly and completely, but occasionally an item must be back-ordered. A customer service representative will advise you of the items to be back ordered and when they are expected to be available to ship. When back-ordered items are available to ship you will be contacted by a customer service rep, notified of the shipment and asked if you would like to add the order. Orders will not be back-ordered without your authorization. If you have any instructions regarding back-orders, please indicate when order is placed.

INTERNATIONAL & PROFORMA ORDERS:  Full payment or a 50% deposit is required before Proforma domestic orders can be released for packing and shipping. Proforma orders are considered a 'Hold for Confirmation' until a check is received. Cancelled orders already packed are subject to a 25% restocking fee. International orders require a credit card or prepayment prior to shipping.

SHIPPING:  Unless otherwise states on the order we will use our discretion as to the carrier to be used on any shipment.  Customer's preferred carrier will be used if customer agrees to assume any additional transportation charges and the order ships freight collect. Otherwise, all freight charges via common carrier will be freight prepaid, FOB our DC located in Norfolk Virginia. If any damage or loss occurs in transit, please do not refuse the shipment as this causes unnecessary shipping expenses and delays. Residential delivery will incur additional charges.

DAMAGES:  Any merchandise with visible damage must be noted by the delivery service upon receipt in your warehouse.  Any concealed damage must be reported within 7 days to our office. Loss or damage cause in transit must be filed within 7 working days, directly with the delivering carrier. Kenian Imports will supply any information necessary for the completion of your claim.

RETURNS:  No returns or damaged merchandise will be accepted without a Return Authorization issued by our Customer Service Department. All returns for reason other than damage or defect are subject to a 15% restocking fee plus freight charges.